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General terms and conditions
of the company Brava Cycles, SIA (SIA), 40203493511,
valid as of: January 2023

A) Making a purchase

  1. Order
    We offer the possibility to order conveniently via email or by phone. For mutual safety, orders from abroad are not accepted by telephone.
  2. How to pay
    1. By payment in advance
      When ordering by payment in advance, the ordered goods will be sent as soon as the invoice amount is credited to our bank account.
    2. By credit card / PayPal
      For our customers, we offer payment by Mastercard or Visa credit cards.
  3. Delivery
    We choose the most favourable way of dispatch for your delivery. Of course we deliver your orders at your home address. Should the carrier not be able to deliver the goods, we will inform you in writing. You then have the choice to either have the goods delivered again or to pick up the goods at a depositary near your home address. If not avoidable, we reserve the right of effecting partial deliveries.Please consider that customs’ fees and import purchases taxes will be charged when the goods are exported to non-eu-countrys and we do not know how much this will cost you. The customs authorities in charge will be able to inform you about these charges.

B) Security of purchase / Cancellation information for consumers

  1. Warranty
    Basically, we grant two years of implied warranty on all items, as alleged by law.Furthermore, we expand our services.  Frame breakages caused by external influences (e.g. fall damage) are not covered by the guarantee. In the case of frames or frame parts that are replaced within our manufacturer’s guarantee after the statutory warranty period has expired, all additional costs incurred for modifications, shipping or the replacement of parts for reasons of compatibility must be borne by the buyer
  2. Cancellation terms Instructions on cancellation . Consumers have a 14 days right to cancel.Right to cancelYou have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.Effects of cancellationIf you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. In case of goods, which by their nature cannot normally be returned by post, the cost is 30 EUR. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. email: maris@bravacycles.com

  3. Transport damage/complaints
    We kindly ask our customers to report evident defects as to quality within one week of receipt of goods. In the event of transport damage, which is already visible externally, we ask you to control the parcel immediately and to let the carrier give you a written confirmation of the damage.
  4. Dispute Resolution
    Online dispute resolution according to Article 14 of the Regulation (EU) No 524/2013:
    The European Commission offers a platform for the online dispute resolution. For the ODR platform please refer to following link: http://ec.europa.eu/consumers/odr/
    We are neither obligated nor willing to participate in dispute settlement proceedings before a consumer arbitration board.
  5. Privacy policy
    We use and save your data in accordance with the EU Data Protection Act and only if this is necessary to process your order correctly. If necessary, the required data will be forwarded to service providers for this reason. All individual-related data will of course be treated strictly confidentially.

According to our terms and conditions, the display of our products in our online shop does not represent a legally binding offer; instead it is a non binding online-catalog.
The order confirmation in form of Proforma Invoice is sent out after placing your order by phone or email, but does not constitute a contract acceptance.

C) Supplier

www.bravacycles.com is department of Brava Cycles, SIA (SIA), company with legal address: Melbas , Degoles pag.,Tukuma nov., LV3140 , Latvia . EU VAT LV40203493511

email: maris@bravacycles.com /// phone: +371 29102682